Articles

 What operating system templates do you offer?

We currently offer the following options: CentOS 6 x64, CentOS 6 i386, CentOS 5 x64, CentOS 5...

 Do you allow editing of reverse DNS records?

Yes, we allow custom reverse DNS entries for your virtual machine IPs. You can update reverse dns...

 Do you allow outbound SMTP?

Outbound SMTP is blocked by default. To lift this restriction, you must contact our support team...

 Do you charge for stopped instances?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD...

 Do you offer a trial period?

We currently do not offer trial periods. We may from time to time offer promotions that are...

 Do you offer root access?

Yes, you can have root access to your virtual machine using PUTTY or similar SSH client.

 Do you offer instance backups?

Customers may create snapshots of any active instance at any time. We understand the importance...

 Do you offer IPv6 support?

IPv6 support is available in the following locations: Atlanta, Chicago, Dallas, Los Angeles,...

 Do you offer managed cloud hosting?

Yes, all of our cloud VPS plans are managed hosting plans. If you can manage your own server, we...

 Do you support multiple IPv4 addresses per instance?

Every virtual machine comes with one primary IPv4 address. Up to two additional addresses are...

 How am I billed for my instances?

All virtual machines on your account are billed hourly up to the monthly rate cap. The hourly...

 At what rate is overage bandwidth billed?

Bandwidth utilization in excess of instance allocation is charged at $0.02 per GB in North...

 Is bandwidth usage calculated from outbound, inbound, or inbound+outbound traffic?

Your bandwidth usage is based on the highest of either your inbound traffic or your outbound...

 How are monthly bandwidth caps calculated for hourly instances?

If your plan has 1,000 GB allocated to it, the amount of transfer per hour for overage...

 Port X seems to be blocked on my VPS, are you blocking it?

The only port we block (aside SMTP as listed above) is 19. Many operating systems come with...

 What are the hardware specifications of your host machines?

In order to achieve the highest possible virtualized performance, all of our host machines use...

 What type of virtualization do you use?

We utilize KVM ( Kernel-based Virtual Machine ) on 100% of our infrastructure.

 How many GBs are usable on the 120GB SSDs for VDC?

The 120 GB SSDs on our Vultr Dedicated Cloud (VDC) product line offer approximately 110 GB of...

 What is the Vultr Dedicated Cloud (VDC)?

CPUMemoryStorageTransferMonthlyOrder 2 8192 MB 120 GB SSD 10.00 TB * $85.00 Deploy...

 What is Vultr DDOS Protection?

We now include 10Gbps DDOS Protection from attacks on all VDC instances, free of charge. How...

 Do your instances come pre-installed with cPanel/WHM, WordPress, Php, MySQL, etc?

By default, instances will have a clean OS install without these additional packages but you will...

 Do your instances come with a cPanel license?

No, instances do not come with a cPanel license by default. cPanel licenses are available for an...